AI Summarization in MySQL

INSTALL EXTENSION vsql_ai;

SET @key = 'sk-ant-your-api-key';

ALTER TABLE support_tickets ADD COLUMN summary VARCHAR(500);

SET SESSION max_execution_time = 300000;

UPDATE support_tickets
SET summary = ai_prompt(
    'anthropic',
    'claude-haiku-4-5-20251001',
    @key,
    CONCAT(
        'Summarize this support ticket in one sentence. ',
        'Include the main issue and any resolution mentioned.\n\n',
        'Ticket: ', body
    )
)
WHERE summary IS NULL
LIMIT 100;

-- Recent tickets with AI summaries for quick triage
SELECT id, created_at, summary
FROM support_tickets
WHERE created_at > NOW() - INTERVAL 24 HOUR
ORDER BY created_at DESC;

ALTER TABLE support_tickets ADD COLUMN ai_extract JSON;

UPDATE support_tickets
SET ai_extract = ai_prompt(
    'anthropic',
    'claude-haiku-4-5-20251001',
    @key,
    CONCAT(
        'Extract key information from this support ticket. ',
        'Return JSON with keys: issue (string), urgency (low/medium/high), ',
        'product_mentioned (string or null), resolution_needed (boolean). ',
        'Return only valid JSON.\n\n',
        'Ticket: ', body
    )
)
WHERE ai_extract IS NULL
LIMIT 100;

-- Triage: high-urgency tickets with no resolution
SELECT id, body,
       JSON_UNQUOTE(JSON_EXTRACT(ai_extract, '$.issue')) AS issue,
       JSON_UNQUOTE(JSON_EXTRACT(ai_extract, '$.product_mentioned')) AS product
FROM support_tickets
WHERE JSON_UNQUOTE(JSON_EXTRACT(ai_extract, '$.urgency')) = 'high'
ORDER BY created_at DESC;

UPDATE articles
SET summary = ai_prompt(
    'anthropic',
    'claude-haiku-4-5-20251001',
    @key,
    CONCAT(
        'Write a two-sentence summary of this article for a preview card.\n\n',
        'Title: ', title, '\n',
        'Author: ', author_name, '\n',
        'Body: ', LEFT(body, 3000)   -- trim very long bodies
    )
)
WHERE summary IS NULL
LIMIT 50;